Terms and Conditions


1. Booking is available are on a “first-come, first-serve” basis and no reservation system be implemented.


2. "Online Order” is completed only after the passenger successfully settled all outstanding payments by payment gateway and that all the provided details and amount of funds paid are verified.


For Standard Tour,“Offline Order” is completed only when passenger successfully settled all outstanding payments due to the Crystal Bus Company and that the provided information and amount of funds paid are verified.


Note: The Crystal Bus respects and protects the privacy of all passengers It is the policy of the Crystal Bus to strictly follow the Personal Data (Privacy) Ordinance and our staffs are required to abide by the ordinance. The Crystal Bus will collect personal data of passenger only when needed.


3. After payment is successfully made, passenger must keep the SMS message that would be sent to the passenger's designated mobile number as the boarding pass.


4. Boarding and alighting for standard tour must be at the terminal bus-stop at‘Peninsula Hotel, Tsim Sha Tsui, Hong Kong'.


5. Passengers are strictly prohibited to bring inflammable substance or any substance that is legally prohibited, provoking or mobbish. Using portable megaphone or hanging banner or slogan is also prohibited.


6. For Standard Tour, children under the age of 2 is exempted to purchase any ticket when they are accompanied by an adult and provided that they do not occupy a seat.


7. Passengers cannot take carry-on baggage on board without consent of the Crystal Bus.


8. Passenger cannot bring pet or any animal on board without consent of the Crystal Bus.


9. Tour gathers 10 minutes before boarding time, late passenger will not be waited.


10. Seat allocation are prepared by staff of the Crystal Bus on site.


11. Customer of Charter Tour must make a deposit of HKD 5,000 to confirm booking. Such deposit will be returned to passenger after 3 working days upon satisfactory completion of the tour. For any damage, dirty, effluvium caused or any outstanding payments, deposit will be forfeited as compensation and the Crystal Bus reserves full rights to request customer to pay outstanding compensation.


12. Passengers cannot leave their seats or walk around when the bus is moving.


13. Passengers cannot bring their own food and drinks on bus without the consent of Crystal Bus. Smoking is prohibited on any vehicle under Hong Kong law. If any passenger smokes on Crystal Bus, the Company has the right to terminate the service immediately without any compensation and a cleaning cost of no less than HK$ 3,000 will be deducted from the deposit. The Company also has to right to seek compensation for all losses due to suspension of business while the vehicle is being cleaned.

14. Passengers may not bring in any alcoholic drinks without the consent of the Company. We require a deposit for all permitted alcoholic drinks in case of drunken behaviours such vomiting or spilling drinks, causing any stains and odours. A cleaning cost of no less than HK$ 3,000 will be deducted from the deposit. The Company also has to right to seek compensation for all losses due to suspension of business while the vehicle is being cleaned.


15. Please keep the bus clean. Inspection will be made after your or your members’ use. If any damage, stain or smell is caused, the deposit will be deducted for cleaning or restoration or re-purchase. If the deposit is not sufficient to cover the loss, the Company will issue a notice of payment to the person in charge or make further civil claims.


16. Passengers must observe the laws of Hong Kong at all time. If any passenger violates the laws that caused The Crystal Bus being prosecuted by the department of Hong Kong government, the Crystal Bus will claim the loss on passenger for indemnification.


17. If the Crystal Bus fails to serve or fails to serve on time due to contingency events, the Crystal Bus will collect pro-rata payment for the service provided. The Crystal Bus will at most be refunding passengers all the collected payment and the Crystal Bus will not compensate the passenger for the losses and damages due to the uncontrolled circumstances that prohibit the Crystal Bus to perform service.


18. Passengers must follow the arrangements and instructions of the staff of the Crystal Bus or else the Crystal Bus could terminate service without providing compensation to passenger.


19. Service provided by the Crystal Bus is for sightseeing only. Any promotion, film-shooting, or other related activity are not allowed on bus.


20. The use of the bus cannot allow any immoral or slanderous activity or activity that has political significance or harm the reputation of the Crystal Bus.


21. Passengers cannot conduct any protesting or related activity on bus. Press conference or similar activities cannot be conducted onboard without consent of the Crystal Bus. Megaphone is prohibited to use on bus and passenger cannot scream or address to the public when the bus is travelling. Any political or religious activity is prohibited onboard. Passengers are not allowed to bring any banner, slogan, or related material onboard. Event or decoration with political significance is not allowed onboard. Distributing promotional material is not allowed onboard.


22. Passengers cannot bring pornography or deliver such message onboard.


23. Passenger cannot cause harm or perform illegally to other people or property.


24. With concern to the safety of passenger and the public, the Crystal Bus has the right to stop service without owing responsibility and providing compensation to passenger or customer.


25. Cancellation Policy
Crystal Bus Holding Limited will provide the arrangement of refund or amendments of reservations for customers who purchased the tour ticket only for the situations below:


a. The bus fails to provide services with force majeure. Including but not limited to breakdown of bus, traffic accidents, traffic diversion, and weather condition.


b. Tropical Cyclone Warning Signals No.8 or above is hoisted by Hong Kong Observatory within the 3 hours before departure.


c. Black Rainstorm Signal is hoisted by Hong Kong Observatory within the 3 hours before departure.


26. Amendment Policy
Waiver of first time amendments of reservations is allowed 14 days before departure. The Crystal Bus may charge an amount of 50% of the tour ticket price as administration fee upon request from customers for second and any following amendments. The Crystal Bus does not guarantee the success of change due to availability of seats.


27. The signatory is responsible for all the actions of the tour members that bring losses to the Company. The use of the bus is also subjected to the terms and conditions signed by the signatory and the Company or the terms and conditions displayed on the Company’s official website at www.crystalbus.com.hk.


28. The included terms and conditions are interpreted pursuant to to all the laws of Hong Kong Special Administrative Region, P.R. China.