Cancellation and Amendment Policy
Cancellation Policy
Crystal Bus Holding Limited will provide the arrangement of refund or amendments of reservations for customers who purchased the tour ticket only for the situations below:
a. The bus fails to provide services with force majeure. Including but not limited to breakdown of bus, traffic accidents, traffic diversion, and weather condition.
b. Tropical Cyclone Warning Signals No.8 or above is hoisted by Hong Kong Observatory within the 3 hours before departure.
c. Black Rainstorm Signal is hoisted by Hong Kong Observatory within the 3 hours before departure.
Amendment Policy
Waiver of first time amendments of reservations is allowed 14 days before departure. Crystal Bus may charge an amount of 50% of the tour ticket price as administration fee upon request from customers for second and any following amendments. Crystal Bus does not guarantee the success of change due to availability of seats.
